Here is an interesting bit of insight on work time vs paid time and the impact it has on the cost of Agent time within your call or contact center.
Posted 1 year ago
Tags: call center agent management, call centre, customer service, Call Center Management, contact centre, costs in a call centre, coaching, call centre education, improving a call centre,
Here is a list of all the items you would typically expect to see in a contact center budget.
Also includes some hints on how to track and forecast your budget for the coming year.
Tags: call center, call centre, contact center, contact centre, costs in a call centre, budgets, 2011 budget, Call Center Management, call center support,
We explain how a Contact Center Outsourcer looks at their existing costs and some of the contract considerations needed for an RFQ response.
Tags: call center, call centre, contract, contact center, costs in a call centre, outsourcing, overseas call center, customer service, contact center technology, Call Center Management, call center support, m, managing your call centre,
